Client Relationships

About a year ago, someone I’d known for a long time and whom I deeply respect told me she no longer wanted me as a client. That’s right; someone began a Conversation for Withdrawal and Disengagement with me. She went on to explain that when I called her …

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Don’t Undermine Yourself

Don’t succumb to guilt. Once you’ve got your new, super-efficient, shorter schedule in place, don’t undermine yourself by feeling guilty about it. Guilt can become a self-fulfilling cycle. Don’t give in to it. No one likes to think about a time after they have gone, but …

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Customer Loyalty

The standard customer loyalty ratio almost always has a higher value than the reinforced customer loyalty ratio. In very few cases are the values of the two ratios equal. The two ratios can total from just above 0–100%. The highest loyalty ratios are observed for the services which are …

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Dependence To Independence

Managers often complain that their job is too much like babysitting and that their employees aren’t mature enough. You can help your team, or its members, to become more mature by helping it move up the three rungs of maturity.Start by recognizing where you are. The more you …

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Dependence To Independence

Managers often complain that their job is too much like babysitting and that their employees aren’t mature enough. You can help your team, or its members, to become more mature by helping it move up the three rungs of maturity.Start by recognizing where you are. The more you …

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The Reality Principle

Overcoming obstacles, leaping over hurdles, and recovering from fumbles can strengthen a team that has the discipline not to panic under pressure. Expectations remain realistic, grounded in knowledge of what people are actually capable of doing, based on detailed metrics and feedback, like the rigorous self-assessments and group assessments of …

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